Customer Service Representative II or III
PCB Piezotronics, Inc. is a global leader in the manufacture of piezoelectric and strain gauge sensors. The success of PCB is in our people. It is our philosophy to hire good people and support them in doing their job. PCB’s Management is committed to providing a friendly, supportive and challenging work environment. At PCB we operate on a first name basis with a full open door policy. The Company’s pleasant working conditions, world-class benefits package and opportunities for advancement create a spirit of enthusiasm that provides PCB with a competitive edge.
Customer Service Representative II
Qualifications:
| Education/Training: |
High school diploma or equivalent with additional specialized training. |
| Special Processes: |
N/A. |
| Experience: |
A minimum of two years related experience in customer service involving contact with customers. |
| Physical Demands: |
Able to perform essential functions with or without reasonable accommodation. Able to work flexible hours.
|
| Other: |
High degree of customer relations and interpersonal skills. High level of communications with customers and co-workers in areas of service and problem solving. Must be patient and able to remain calm in stressful situations. Must be organized and able to function effectively with high level of accuracy and detail in multi-tasked environment. Outgoing and pleasant phone personality a must. Moderate level of computer skills & office equipment knowledge. Able to follow tasks to completion with minimal supervision. Provides sales support to Division.
|
Basic Function:
Follow all PCB procedures and forms in compliance to ISO 9001.
Provides customer service via telephone and written correspondence to ensure Contract Review and to enhance customer relations. Interfaces with all departments & divisions of PCB.
Essential Duties and Responsibilities:
Promotes teamwork, cooperation and commitment to “Total Customer Satisfaction” among team members.
- Acts as first point of customer contact (telephone, fax, e-mail).
- Performs Contract Review (accepts and amends contracts) as stated in the PCB Quality System relating to Sales & Marketing.
- Follows processes associated with Contract Review (e.g. NMI, Obsolete Product, New Account, Credit, Quality Concerns, etc.)
- Coordinates international activity to complete Contract Review:
- Understands and works within the confines of U.S. Export Law
- Properly executes various methods of international payments (terms)
- Coordinates with freight carriers, freight forwarders and custom brokers
- Coordinates customer contract needs with Logistics (e.g. consolidations, blanket orders, and special contract requirements).
- Cooperates with Division and team leaders to best serve the customer and overall organization.
- Responsible for order entry in Symix; contracts, model numbers and Customer Master.
- Provides quotes, literature, calibration certificates, product specs and drawings as requested by customers, Sales Reps and Direct Sales.
- Provides no-charge samples to expedite customer’s needs and promotes all Division’s products.
- Performs follow-up calls.
- Responsible for clerical support within Division.
- Provides Marketing support (e.g. mailings, mail list, etc.).
- Assists Accounting Department to resolve invoicing and payment issues.
- Performs other related duties as assigned.
Customer Service Representative III
Qualifications:
| Education/Training: |
High school diploma or equivalent with additional specialized training. |
| Special Processes: |
N/A. |
| Experience: |
A minimum of six years related experience in customer service involving contact with customers. |
| Physical Demands: |
Able to perform essential functions with or without reasonable accommodation. Able to work flexible hours.
|
| Other: |
High degree of customer relations and interpersonal skills. Expertise in communications with customers and co-workers in areas of service and problem solving. Must be patient and able to remain calm in stressful situations. Must be organized and able to function effectively with high level of accuracy and detail in multi-tasked environment. Outgoing and pleasant phone personality a must. High level of computer skills & office equipment knowledge. Proactively seeks improvements without supervision. Professional leader. Must be able to exercise good judgement. Provides sales support to all Divisions and to the Management Team.
|
Basic Function:
Follow all PCB procedures and forms in compliance to ISO 9001.
Provides customer service via telephone and written correspondence to ensure Contract Review and to enhance customer relations. Interfaces with all departments & divisions of PCB.
Essential Duties and Responsibilities:
Promotes teamwork, cooperation and commitment to “Total Customer Satisfaction” among team members.
- Acts as first point of customer contact (telephone, fax, e-mail).
- Performs Contract Review (accepts and amends contracts) as stated in the PCB Quality System relating to Sales & Marketing.
- Follows processes associated with Contract Review (e.g. NMI, Obsolete Product, New Account, Credit, Quality Concerns, etc.)
- Coordinates international activity to complete Contract Review:
- Understands and works within the confines of U.S. Export Law
- Properly executes various methods of international payments (terms)
- Coordinates with freight carriers, freight forwarders and custom brokers
- Coordinates customer contract needs with Logistics (e.g. consolidations, blanket orders, and special contract requirements).
- Cooperates with Division(s) and team leaders to best serve the customer and overall organization.
- Responsible for order entry in Symix; contracts, model numbers and Customer Master.
- Provides quotes, literature, calibration certificates, product specs and drawings as requested by customers, Sales Reps and Direct Sales.
- Provides no-charge samples to expedite customer’s needs and promotes all Division’s products.
- Performs follow-up calls.
- Responsible for clerical support within Division.
- Provides Marketing support (e.g. mailings, mail list, etc.).
- Assists Accounting Department to resolve invoicing and payment issues.
- Customer service back up to all Divisions.
- Performs Customer Satisfaction Feedbacks.
- Point of contact for various PCB contracts (e.g. GSA, Covisint).
- Identifies processes and tasks that need improvement and carries them through to completion without supervision.
- Provides back up to other Customer Service Representatives, Sales Support and main Switchboard.
- Represents Sales as a member on an internal committee (e.g. Safety Committee).
- Develops and utilizes special skills such as large contract administration, letter of credit processing, database software use and training, etc.
- Performs other related duties as assigned.
Promotes teamwork, cooperation and commitment to “Total Customer Satisfaction” among team members.
PCB Piezotronics, Inc. offers one of the most dynamic benefits packages in Western New York, including the opportunity to have 100% fully paid health insurance premiums, 401k, and more.
Interested candidates should submit a resume, a completed application
PCB Piezotronics, Inc.
3425 Walden Ave.
Depew, NY 14043 USA
Fax:716-684-0987
Email: jobs@pcb.com
PCB Piezotronics, Inc. is an Equal Opportunity Employer/M/F/Vet/Disability