Dear Valued Customer:

As President of PCB Piezotronics Inc. I welcome the opportunity to supply measurement instrumentation that meets or exceeds your expectations. Total Customer Satisfaction represents the fundamental philosophy of our employees. "Good value for money spent", continues to be the foremost concern.

Since 1968, PCB Piezotronics has continued to invest in people and capabilities required to meet this goal. Today, we operate from a total of over 200,000 sq. ft. of state of the art facilities. Custom engineering allows us to tailor products specific to your unique measurement requirements. Factory applications engineers are available 24 hours a day to assist your measurement. Our customer service and application engineers are empowered to send low value accessory items to you at no cost, making it easier to ensure your emergency test, measurement, or monitoring needs are met.

If you receive a product that is less than satisfactory and have been unable to get your problem resolved, please allow me the opportunity to correct it. I do not want you to accept that which does not perform well, nor deny us as a company the opportunity to resolve any dissatisfaction. Criticism is regarded as our opportunity to improve our processes. You can reach me at (716)684-0001 or by email, jal@pcb.com.

Sincerely,
John A. Lally
President