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LD Application Engineer II

Larson Davis, a division of PCB Piezotronics, Inc., is an acoustic and vibration measurement systems company located in Provo, Utah. Currently, we are seeking an experienced application engineer to assist our customers in the use of our measurement systems and to help in the technical sales process. . We are looking for candidates with knowledge of acoustics and hardware communication protocols. The person in this position will have an influential role in the future strategic vision for Larson Davis.


Qualifications:

The ideal candidate will possess a four year technical degree or equivalent in specialized training in the field of noise and vibration, with at least three to five years of experience. This person must also possess basic computer skills and be able to perform essential functions with or without reasonable accommodation. There may be light to moderate travel required for this role.

Basic Function:

The Application Engineers main priority is to provide general sales support via phone, email and any additional forms of communication. The Application Engineer will respond to our customer’s technical questions and various inquiries. The AE will also review a customer’s specific application and goals in order to generate a product quote for the appropriate instruments and software. , In order to be successful the Application Engineer will receive training in sales procedures and general noise and vibration principles. The application engineer will need to become knowledgeable in the key applications for Larson Davis products; (1) environmental noise monitoring, (2) Industrial hygiene, (3) building acoustics, (4) product testing, (5) audiometer calibration.

Essential Duties and Responsibilities:

  1. Responds to a wide range of customer inquiries by phone or email.
  2. Provides technical sales support for the instruments and software and may conduct customer webinars or direct visits with the sales team.
  3. Provides quotations for products and services in accordance with pricing and delivery policy.
  4. Assists the sales teams with customer follow up on quotes and consignment orders.
  5. Assists customers technically and seeks technical assistance when needed to best serve the customer.
       a. Assists in the expediting of orders and repairs (Quality Concerns):
       b. Generates RMA forms, documents information from customers.
  6. Performs follow up on sales activity.
  7. Acts as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research.
  8. Provides product training to the internal sales team and customers as needed
  9. Conducts new product beta testing and provides feedback to the product engineering team.
  10. Seeks to improve the technical support efficiency by documenting FAQS, website improvements, and identifying process enhancements.
  11. May be asked to support marketing material, events, and tradeshows.
  12. Performs other related duties as assigned.

PCB Piezotronics, Inc. offers one of the most dynamic benefits packages, including the opportunity to have 100% fully paid health insurance premiums, 401k, and more.

Interested candidates should submit a resume, a completed application.

PCB Piezotronics, Inc.
Attn: Jennifer Braun
3425 Walden Ave.
Depew, NY 14043 USA
Fax: 716-684-0987 E-mail: jobs@pcb.com

PCB Piezotronics, Inc. is an Equal Opportunity Employer/M/F/Vet/Disability